Refund policy
All sales are final. We do not accept returns, exchanges, or refunds for reasons such as change of mind, incorrect product selection, or dissatisfaction after delivery.
Please review your order carefully before completing your purchase.
Defective, Damaged, or Incorrect Items
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at support@glarevibe.com so we can evaluate the issue.
To process your claim, please provide:
- Your order number or proof of purchase
- A description of the issue
- Clear photos showing the defect, damage, or incorrect item
If we determine that the item is defective, damaged, or that the wrong item was sent, we will issue a full refund to your original payment method.
Non-Returnable Items
We do not accept returns or refunds for:
- Change of mind
- Incorrect product selection by the customer
- Used, worn, or damaged items after delivery
- Sale items
- Gift cards
- Custom-made or personalized products
- Perishable goods
- Personal care products
- Hazardous materials, flammable liquids, or gases
If you have questions regarding a specific product, please contact us before placing your order.
Exchanges
We do not offer exchanges. If you wish to purchase a different item, please place a new order.
European Union 14-Day Cooling-Off Period
For orders shipped to countries within the European Union, customers may have statutory rights under applicable consumer protection laws. Where required by law, eligible customers may exercise their right to cancel an order within 14 days of receipt.
This policy does not affect any mandatory rights provided under applicable law.
Refunds
Refunds are only issued when a product is confirmed to be defective, damaged during transit, or when an incorrect item has been delivered.
Once your claim has been reviewed and approved, a full refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@glarevibe.com.